Milwin Terms and Conditions – Rules for Pakistan Players

1 Acceptance of Terms

By registering an account on Milwin or by using any part of the platform — including browsing, depositing, placing bets, playing casino games, or downloading the Milwin app — you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

If you do not agree with any part of these terms, you must not create an account or use any Milwin services. Continued use of the platform after any update to these terms constitutes your acceptance of the revised version.

2 Eligibility

To register and use Milwin you must meet all of the following conditions:

• You must be at least 18 years of age. Milwin is strictly an adults-only platform.
• You must be using the platform for personal, recreational purposes only.
• You must not be acting on behalf of any third party when registering or placing bets.
• You must not be a person who has previously had an account closed by Milwin for breach of these terms.
• You must be capable of entering into a legally binding agreement under the laws applicable to you.

Milwin reserves the right to request proof of age at any time. If we have reason to believe a player is under 18, the account will be suspended immediately pending verification. Any winnings accumulated by an underage player will be forfeited.

3 Account Registration

Each player is permitted to hold one Milwin account only. Creating multiple accounts — whether using different email addresses, phone numbers, payment methods or device identities — is strictly prohibited and will result in permanent closure of all associated accounts.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, email address, phone number and payment details. Providing false or misleading information is a breach of these terms.

• You are responsible for keeping your login credentials secure. Do not share your password with anyone.
• If you suspect unauthorised access to your account, contact support immediately via live chat.
• Milwin will never ask for your password via email, chat or phone call. Any such request should be treated as suspicious.
• Account credentials are personal and non-transferable. You must not sell, transfer or allow another person to use your account.

Milwin reserves the right to decline any registration application without providing a reason.

4 Deposits

Milwin accepts deposits in PKR through the following payment channels: JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and mobile wallets. Minimum and maximum deposit amounts may vary by payment method and are displayed in the deposit section of your account.

• All deposits must be made from payment accounts registered in your own name. Third-party funding is not permitted.
• Deposits are generally credited to your Milwin account immediately or within a few minutes, depending on the payment method.
• Milwin does not charge fees on deposits, though your payment provider may apply their own charges.
• Milwin reserves the right to refuse or reverse a deposit if we have reason to believe it violates these terms or applicable policies.

5 Withdrawals

Withdrawal requests can be submitted via the same payment methods used for deposits, where technically possible. Withdrawals are processed in PKR to an account registered in your own name.

• Withdrawals may be subject to identity verification before processing. See Section 11 for full KYC requirements.
• Active bonus funds or funds subject to wagering requirements cannot be withdrawn until those requirements have been fully met.
• Minimum withdrawal amounts are displayed in the withdrawal section of your account and may vary by payment method.
• Processing times vary: JazzCash and Easypaisa withdrawals are typically fastest; bank transfers may take longer depending on the receiving institution.
• VIP members at higher tiers benefit from faster processing times and higher withdrawal limits as outlined in the VIP programme terms.
• Milwin reserves the right to carry out additional checks before releasing a withdrawal, particularly for first-time withdrawals or large amounts.

Any withdrawal found to contain proceeds from bonus abuse, fraud, or violation of these terms will be reversed and the account suspended.

6 Bonuses and Promotions

Milwin offers various bonuses and promotions to new and existing players. Each bonus comes with its own specific terms, including wagering requirements, time limits, eligible games and minimum odds for sports bets. These specific terms are displayed alongside each offer and form part of these Terms and Conditions.

• Bonuses are intended for personal use by the account holder only. They cannot be transferred, exchanged for cash, or used by a third party.
• Wagering requirements must be completed in full before any associated bonus or winnings can be withdrawn.
• Milwin reserves the right to withdraw, amend or cancel any promotion at any time without prior notice.
• Players found to be exploiting bonus offers — through multiple accounts, coordinated play, or any other method designed to gain unfair advantage — will have bonuses forfeited and accounts closed.
• Bonuses claimed during PSL season or for specific cricket events are subject to the additional conditions stated in that promotion.

7 VIP Programme

The Milwin VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Enrolment is automatic from your first deposit. Points are earned on every qualifying bet placed on sports, casino games and slots.

• VIP tier benefits include weekly cashback, faster withdrawal processing, higher limits, and at Platinum and Diamond tiers, a dedicated account manager.
• VIP points do not expire as long as your account remains active and in good standing.
• Milwin reserves the right to adjust VIP tier thresholds, benefits and point values at any time with reasonable notice.
• VIP status may be reviewed or revoked if an account is found to be in breach of these terms.
• Cashback credits under the VIP programme are subject to a minimum wagering requirement of 1x before withdrawal unless stated otherwise in the specific VIP tier description.

8 Sports Betting Rules

All sports bets placed on Milwin — including cricket, PSL, T20 internationals, football, and esports — are subject to the following general rules in addition to any sport-specific rules displayed at the time of placing a bet.

• Bets are accepted at the odds displayed at the time of placement. Milwin does not guarantee that odds will remain unchanged after a bet is confirmed.
• In the event of a match being abandoned, cancelled or postponed and not completed within 48 hours of the original scheduled start time, bets will generally be voided and stakes returned. Specific exceptions may apply for certain markets and will be stated in the relevant sport rules.
• For cricket matches affected by weather, Duckworth-Lewis-Stern (DLS) results are accepted as official where applicable.
• Milwin reserves the right to void any bet where there is evidence of an error in the odds, match-fixing, or where the integrity of an event is in question.
• Maximum payout limits per bet and per event may apply and are displayed in the betting section.
• Live betting markets may be suspended at any time at Milwin's discretion.
• Any bet placed after the official start of an event — unless explicitly offered as a live betting market — will be void.

9 Casino and Slots

Milwin's casino section includes live dealer tables, classic table games, and a library of slot titles from third-party game providers. All games are subject to the rules of the respective game provider in addition to Milwin's platform terms.

• In the event of a technical fault or disconnection during a game, the outcome will be determined based on the game's recorded state at the point of interruption, as logged by the game server.
• Milwin is not responsible for errors caused by the player's own internet connection or device.
• Jackpot games are subject to the jackpot terms published by the individual game provider.
• Milwin reserves the right to remove or replace any game title from the casino at any time.
• Playing casino games with bonus funds is subject to the wagering contribution rates stated in the relevant bonus terms. Not all games contribute equally to wagering requirements.

10 Prohibited Conduct

The following activities are strictly prohibited on Milwin and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one account, or assisting another person to do so for the purpose of claiming bonuses or circumventing restrictions.
• Using automated software, bots, scripts or any other tool to interact with the platform in a way not intended for normal human use.
• Exploiting errors, glitches or vulnerabilities in the platform or any game software.
• Placing bets with knowledge of information that constitutes insider knowledge of a sporting event outcome.
• Any form of collusion with other players, including coordinated betting strategies designed to exploit bonuses or game mechanics.
• Using funds of criminal origin for any transaction on the platform.
• Impersonating Milwin staff or attempting to access another player's account.
• Any activity that Milwin reasonably determines to be fraudulent, abusive or contrary to fair play.

11 Verification and KYC

Milwin may request identity verification documents at any point, including but not limited to: before processing a withdrawal, when a large cumulative transaction threshold is reached, or if there is any suspicion of fraudulent activity or policy breach.

Documents that may be requested include:

• A copy of your CNIC (Computerised National Identity Card) or valid passport.
• Proof of address such as a recent utility bill or bank statement.
• Proof of payment method ownership, such as a screenshot of your JazzCash or Easypaisa account showing your registered name and number.

Withdrawals will be held pending until verification is complete. Milwin will aim to process verification checks promptly. Accounts that fail to provide satisfactory documentation within a reasonable period may be restricted or closed, and any funds subject to verification may be returned to the original payment method where possible.

12 Account Suspension and Closure

Milwin reserves the right to suspend, restrict or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, bonus abuse, or collusion.
• Failure to complete identity verification within the required timeframe.
• A player's own request for self-exclusion under the responsible gaming tools.
• Account inactivity for a prolonged period, subject to the inactivity policy displayed in account settings.

Where an account is closed due to a player's own request or inactivity with no policy breach, any remaining real-money balance (excluding bonus funds not meeting wagering requirements) will be returned to the player's verified payment method. Where closure is due to a breach, Milwin reserves the right to forfeit outstanding balances.

13 Responsible Gaming

Milwin is an entertainment platform for adults. We encourage all players to set personal limits and to treat gaming as a form of recreation, not a source of income. The following tools are available to all account holders at no cost and can be accessed from your account settings at any time:

• Deposit Limits: Set daily, weekly or monthly deposit caps to manage your spending.
• Session Time Reminders: Set alerts to notify you when you have been playing for a specified duration.
• Self-Exclusion: Request a temporary or permanent exclusion from the platform. During a self-exclusion period, your account will be suspended and you will not be able to log in or receive promotional communications.

If you feel your gaming habits are becoming a concern, we encourage you to use these tools without hesitation. Milwin will honour all self-exclusion requests promptly. Any player who has self-excluded and is found attempting to register a new account will have that account closed immediately.

14 Privacy

Milwin collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection and use of your data as described in the Privacy Policy.

Your personal information will not be sold to third parties. It may be shared with payment processors, game providers, and identity verification services only to the extent necessary to operate the platform and process your transactions.

15 Limitation of Liability

Milwin provides its platform on an "as is" basis. While we work to maintain reliable uptime and accurate game results, we do not guarantee that the platform will be available at all times or free from errors.

• Milwin is not liable for losses arising from technical failures, internet connectivity issues, or circumstances beyond our reasonable control.
• Milwin is not liable for any indirect, consequential or special losses, including lost profits, whether arising from use of the platform or inability to access it.
• Our total liability to any player in any given month will not exceed the net deposits made by that player in that month.
• Nothing in these terms limits Milwin's liability for fraud or any liability that cannot be excluded under applicable law.

16 Amendments to Terms

Milwin reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we will endeavour to notify active players via email or an in-platform notification.

Your continued use of Milwin following any amendment constitutes your acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and may request account closure by contacting our support team.

17 Contact and Support

If you have any questions about these Terms and Conditions, or about any aspect of your Milwin account, our support team is available 24 hours a day via the live chat feature inside the platform.

You can also reach us by email at: [email protected]

For responsible gaming concerns, please visit our Responsible Gaming page for further guidance and to access account controls.