Milwin Privacy Policy – How We Protect Your Data

1 Who We Are

Milwin is an online entertainment platform offering sports betting, casino games, live casino, and slots to adult players. This Privacy Policy applies to all users of the Milwin website at milwin.fun and the Milwin mobile app.

When you register an account, make a deposit, place a bet, or use any feature of the platform, Milwin acts as the data controller — meaning we are responsible for determining how and why your personal data is processed. We take that responsibility seriously.

2 Data We Collect

Milwin collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth provided at registration.
• Email address and phone number used for your account.
• Payment information including your JazzCash number, Easypaisa account, bank account details, or card details used for deposits and withdrawals in PKR.
• Identity documents such as CNIC or passport, submitted during KYC verification.
• Communications you send to our support team via live chat or email.

Information collected automatically:

• Device information: device type, operating system, browser type and version.
• IP address and approximate location (country/city level).
• Session data: pages visited, time spent, features used, bets placed, games played.
• Login timestamps and account activity logs.
• Cookie and tracking data as described in Section 6.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, health data, or biometric data, and we have no need to do so.

3 How We Use Your Data

Every piece of data Milwin collects has a specific purpose. The table below summarises the main ways we use your information:

We do not use your data for automated decision-making that produces significant legal effects without human review.

4 Legal Basis for Processing

Milwin processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing your deposits, withdrawals and account management is necessary to fulfil our agreement with you as a registered player.
• Legal obligation: Identity verification, anti-fraud checks and transaction monitoring are required to comply with applicable regulations.
• Legitimate interests: Platform security, fraud prevention, responsible gaming monitoring and platform improvement are carried out in our and our players' legitimate interests.
• Consent: Marketing communications and non-essential cookies are only processed where you have given clear, informed consent. You may withdraw consent at any time.

5 Data Sharing

Milwin does not sell your personal data. We may share your information with the following categories of third parties, strictly to the extent necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive only the transaction data necessary to complete your PKR deposits and withdrawals.
• Identity verification providers: When KYC is required, your submitted documents may be processed by a verification service. These providers are bound by strict data protection obligations.
• Game providers: Third-party casino and slots providers receive a session token to load games. They do not receive your full account details or payment information.
• Anti-fraud and security services: Device data and IP addresses may be processed by security tools to detect and prevent fraudulent activity.
• Customer support tools: Support communications are processed through our help desk platform. Chat logs are retained for quality assurance and dispute resolution.

All third-party processors engaged by Milwin are required to handle your data securely and in line with applicable data protection standards. They are not permitted to use your data for their own marketing or to share it further without authorisation.

6 Cookies and Tracking

Milwin uses cookies and similar tracking technologies to keep the platform working properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function — keeping you logged in, remembering your session, and enabling secure payments. These cannot be disabled without breaking core features.
• Analytics cookies: We use anonymised analytics to understand which pages are visited most, how long players spend on them, and where users encounter issues. This helps us improve the experience.
• Preference cookies: These remember settings you have chosen, such as language or display preferences, so you do not have to re-select them each visit.
• Marketing cookies (consent only): If you have opted in to marketing, cookies may be used to personalise the promotions and bonus offers you see. You can withdraw this consent at any time from your account settings.

You can control cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. For a detailed breakdown of specific cookies in use, please contact our support team via live chat.

7 Data Retention

Milwin retains your personal data for as long as your account is active and for a period after closure as required for legal, financial and dispute resolution purposes. Specific retention periods are as follows:

• Account registration data is retained for the lifetime of your account and for a minimum period after closure as required by applicable record-keeping obligations.
• Transaction records, including PKR deposit and withdrawal history, are retained for a minimum of five years to comply with financial record-keeping requirements.
• Identity verification documents are retained for the duration required by anti-money-laundering obligations, typically five years from the date of the last transaction.
• Customer support communications are retained for up to two years from the date of the interaction.
• Marketing data is retained only while you are opted in. If you unsubscribe, your data is removed from our marketing lists within a reasonable timeframe.

When data is no longer required, it is securely deleted or anonymised. We do not retain personal data indefinitely without a valid reason.

8 Your Rights Over Your Data

As a Milwin player, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team via live chat or email.

We will respond to all data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can action them, to protect your account from unauthorised access.

9 Children's Privacy

Milwin is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during account registration, and additional identity checks may be requested at any time.

If we discover that an account has been created by a person under 18, or that we have inadvertently collected data from a minor, that account will be closed immediately, all funds will be returned to the payment source where possible, and any associated data will be deleted.

If you believe a minor has registered on Milwin, please contact our support team immediately so we can investigate and act without delay.

10 Data Security

Milwin applies technical and organisational security measures to protect your personal data from unauthorised access, disclosure, loss or alteration. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all platform connections.
• Encrypted storage for sensitive personal and payment data at rest.
• Role-based access controls: only staff who need access to specific data for their job function can view it.
• Regular security assessments and monitoring of platform infrastructure.
• Secure handling procedures for identity documents submitted during KYC verification.

While no online platform can guarantee absolute security, Milwin continuously reviews and improves its security practices. In the unlikely event of a data breach that could affect your rights, we will notify you as required and take immediate action to contain and address the issue.

11 Third-Party Services and Links

Milwin's platform includes games and features powered by third-party providers. These providers operate under their own privacy policies and security standards. Milwin does not control how third-party game providers process session-level data on their end, and we encourage you to review their policies if you have concerns.

The Milwin platform does not contain links to unrelated external websites. Any third-party service integrated into the platform — such as payment processors or game providers — is bound by contractual obligations to handle your data securely and only for the purpose for which it was shared.

12 Updates to This Policy

Milwin may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements, or improvements to our data practices. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active account holders via email or an in-platform message.

We encourage you to check this page periodically so you stay informed about how we protect your data. Your continued use of the platform after any update constitutes acceptance of the revised policy. If you disagree with any change, you should stop using the platform and may request account closure through our support team.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Milwin handles your personal data, please get in touch. Our support team is available 24 hours a day through the live chat feature inside the platform.

You can also reach us by email at: [email protected]

For questions about your account limits, deposit history or responsible gaming tools, please visit our Responsible Gaming page or check the FAQ for quick answers.